Introduction
This Privacy Policy explains how Diar Fakhma Technologies ("we", "us") collects, uses, shares, and protects personal data when you use our websites, products, and services, and describes your rights.
Scope
This Policy applies where we act as a controller of personal data (e.g., our websites, support, and marketing). For products where we act as a processor on your behalf, your organization’s privacy policy and instructions govern how we process data.
Data We Collect
- Contact details (name, email, phone), messages, and preferences.
- Account and usage data (log events, device/browser, IP address, locale).
- Transactional data (orders, invoices, payment references; payments handled by providers).
- Support content (tickets, chat/calls) and feedback.
- Cookies and similar technologies for essential functions and analytics.
How We Use Data
- Provide and improve services, including reliability, security, and support.
- Communicate with you (service messages, updates, marketing with consent/legitimate interest).
- Personalize experiences and measure performance.
- Comply with legal obligations and enforce terms.
Legal Bases (GDPR)
We rely on one or more of the following legal bases:
- Contract performance (to provide requested services).
- Legitimate interests (product improvement, security, limited marketing).
- Consent (where required, which you can withdraw at any time).
- Legal obligations.
Sharing & Processors
We share personal data with service providers (processors) under contracts that require appropriate safeguards, and with authorities where required by law. We do not sell personal data.
International Transfers
Where data is transferred internationally, we implement safeguards such as standard contractual clauses or other lawful mechanisms to protect personal data.
Data Retention
We retain personal data only as long as necessary for the purposes described, to comply with legal requirements, and to resolve disputes. We apply documented retention schedules.
Your Rights
Subject to local law, you may have rights to access, correct, delete, restrict, or object to processing, and to data portability. You also have the right to withdraw consent where processing is based on consent.
UAE PDPL Notice
Where the UAE Federal Decree‑Law No. 45 of 2021 (PDPL) applies, we honour data subject rights, implement appropriate technical and organizational measures, and conduct assessments for high‑risk processing where required.
Security
We maintain administrative, technical, and physical safeguards designed to protect personal data. No method of transmission or storage is 100% secure.
Children’s Privacy
Our services are not directed to children and we do not knowingly collect data from children without appropriate consent as required by law.
AI Features
Some products include AI capabilities. We use guardrails and human oversight at key steps and avoid storing sensitive data with providers unless necessary and disclosed.
Automated Decisions
We do not make solely automated decisions that produce legal effects about individuals without human review, unless permitted by law and with appropriate safeguards.
Your Choices
- Opt out of marketing emails via the unsubscribe link.
- Manage cookies in your browser or via our prompts.
- Contact us to exercise data rights described above.
Questions & Complaints
You may contact us first to resolve concerns. Where applicable, you may also lodge a complaint with your local data protection authority.
Changes to this Policy
We may update this Policy. We will post changes on this page and adjust the “Last updated” date above.
Contact Us
Questions about this Policy? Contact us at info@diarfakhma.com or WhatsApp. See also our Terms of Service.